Privacy Policy

Privacy Policy

Last updated: June 15, 2025

Introduction

Sprocket Zone™ operates this website and online store, including all related information, content, features, tools, products and services (the “Services”).
This Privacy Policy explains how we collect, use and protect your personal information when you visit or make a purchase from our website.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Personal Information We Collect

We may collect the following types of personal information:

  • Contact details (name, email address, phone number, billing and shipping address)

  • Payment information (processed securely via third-party payment providers)

  • Order and transaction details

  • Communications with customer support

  • Device and usage information (IP address, browser type, pages visited)

How We Use Your Personal Information

We use your personal information to:

  • Process and fulfil orders

  • Provide customer support

  • Arrange shipping and returns

  • Improve our website and services

  • Send transactional emails related to your order

  • Send marketing communications (only if you opt in)

  • Comply with legal obligations

Marketing & Advertising

We may use cookies and similar technologies to display relevant advertisements.
You can opt out of marketing emails at any time by using the unsubscribe link included in our emails.

Sharing Your Personal Information

We may share your personal information with:

  • Shopify (our e-commerce platform provider)

  • Payment processors and shipping partners

  • Analytics and marketing service providers

All third parties process your data in accordance with applicable privacy laws.

Cookies

We use cookies to improve functionality, analyse site usage and support marketing activities.
You can manage cookie preferences through your browser settings.

Data Retention

We retain personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent for marketing communications

If you are located in the UK or EU, your rights are protected under UK GDPR and EU GDPR.

Children’s Privacy

Our Services are not intended for children under the age of 16.
We do not knowingly collect personal data from children.

Security

We take reasonable steps to protect your personal information.
However, no method of transmission over the internet is completely secure.

International Transfers

Your personal information may be processed outside your country of residence.
Where required, we rely on approved legal safeguards for international data transfers.

Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on this page.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Sprocket Zone™
114 Allendale Avenue
Nottingham, NG8 5RD
United Kingdom
📧 sales@sprocketzone.co.uk

For the purposes of data protection laws, Sprocket Zone™ is the data controller of your personal