Refund Policy
Returns & Refunds Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, items must be unused, in their original condition and packaging, and include proof of purchase.
How to Start a Return
To initiate a return, please contact us at sales@sprocketzone.co.uk.
Approved returns should be sent to the following address:
Sprocket Zone™
114 Allendale Avenue NG8 5RD Nottingham
United Kingdom
Items returned without prior approval will not be accepted.
Return Shipping Costs
Unless the item is faulty or incorrect, customers are responsible for return shipping costs.
Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately if you receive a defective, damaged or incorrect item.
We will arrange a replacement or refund at no additional cost.
Non-Returnable Items
Certain items cannot be returned, including:
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Gift cards
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Personalised or custom-made products
Sale items may be returned in accordance with applicable consumer protection laws.
Exchanges
The fastest way to receive a different item is to return the original item and place a new order once the return has been approved.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery without providing a reason, in line with EU consumer protection regulations.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
Approved refunds will be issued to the original payment method within 14 business days.
Please note that processing times may vary depending on your bank or card provider.
If more than 14 business days have passed since approval, please contact us at sales@sprocketzone.co.uk.